Kenmore Guide Supporter

We offer free standard shipping on eligible orders of $100 or more within the 48 contiguous United States. Eligibility is calculated on the merchandise subtotal after discounts and before tax.

Most in-stock orders using standard shipping are processed within 1-5 business days, and most arrive 2-11 business days after they are placed. Backordered and special-order items may take longer. Expedited UPS Ground is available at checkout for an extra charge, including on orders that qualify for free standard shipping. See our Shipping Policy for details.

Need to return an item? We’re happy to help. Eligible items may be returned by requesting authorization within 35 days of delivery. Once approved, your return must reach us within 21 days.

Return eligibility

Items must be unused, in new condition, and include their original packaging and all accessories. Machines that use water cannot be returned once unboxed, unless defective upon arrival.

Shipping and refunds

For non-defective returns, customers cover return shipping. Original shipping charges are nonrefundable. If your order included free shipping, our actual outbound shipping cost will be deducted from your refund. Eligible returns have no restocking fee.

Received a defective item?

Contact us so we can help arrange a prepaid return label and replacement.

Please review our Return & Refund Policy for complete details and exclusions.

All products sold by Vacuums and More come with the manufacturer's warranty. Warranty terms vary by brand and product.

With 35 years of industry experience, we stand behind every product we sell. Contact us for warranty support.